PRODUCT-RELATED
Yes! All Organic Shop products are certified vegan and cruelty-free. We do not use any animal-derived ingredients or test on animals.
Absolutely. Our formulas are gentle, natural, and free from harsh chemicals, making them suitable for all skin types,
including sensitive skin.
While most of our products contain natural fragrances, we are expanding our range to include milder options for sensitive noses.
We recommend using products within 6–12 months of opening.
ORDERING &DELIVERY
We currently deliver across Pakistan.
Delivery usually takes 3–5 working days, depending on your location.
We offer free shipping on orders above a certain value. Details will be shown at
checkout.
RETURNS &EXCHANGES
Only sealed, unopened products can be returned within 7 days of purchase with a valid reason and photo proof. For more details, refer to our Return Policy.
Exchanges are handled on a case-by-case basis, primarily for wrongly sent items. Please contact our support team.
PAYMENT &INVOICES
We accept Cash on Delivery (COD), bank transfers, and select digital wallets. More options are coming soon.
Yes, you’ll receive a digital invoice via email after your order is confirmed.
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
GENERAL
Yes. All products carry the COSMOS Natural or COSMOS Organic certifications by Ecocert.
Each product page contains key benefits and recommended skin types. For more help, contact us — we’re happy to assist!